Please read these terms carefully before using our website or booking our services.
Last updated: January 2024
By accessing our website or using our services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.
Ash-wren provides guided walking tours and urban exploration experiences in the United Kingdom. Our services include public group tours, private tours, and corporate experiences as described on our website.
Bookings can be made through our website contact form or by email. A booking is confirmed only when we have sent you a confirmation email and received payment.
All prices are listed in British Pounds Sterling (GBP) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect confirmed bookings.
Full payment is required at the time of booking confirmation. We accept major credit and debit cards. Payment processing is handled securely through third-party payment providers.
We reserve the right to cancel tours due to severe weather conditions, insufficient participant numbers, or unforeseen circumstances. In such cases, you will receive a full refund or the option to reschedule at no additional cost.
Tours proceed in light rain. Participants should dress appropriately for weather conditions. We will cancel tours only in severe weather that poses safety risks, and will offer rescheduling or refunds in such cases.
Our walking tours involve varying distances and terrain. Please review tour descriptions carefully and contact us if you have concerns about physical requirements. We can provide accessibility information and may be able to adapt routes for specific needs.
Participants must follow guide instructions and behave respectfully toward guides, other participants, and members of the public. We reserve the right to remove participants who behave inappropriately, without refund.
Please arrive at the meeting point at least 10 minutes before the scheduled start time. Tours depart on time, and we cannot wait for late arrivals or provide refunds for missed tours.
We maintain appropriate insurance coverage for our tour operations. However, we are not liable for:
Participants are responsible for their own safety and belongings during tours. We recommend appropriate footwear, weather-suitable clothing, and travel insurance.
All content on this website, including text, images, logos, and tour materials, is owned by or licensed to Ash-wren and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.
Participants may take photographs for personal use. By participating in a tour, you consent to being included in photographs taken by guides for our marketing purposes. Please inform your guide if you do not wish to be photographed.
We strive to ensure information on our website is accurate and up to date. However, we do not warrant that all information is complete, accurate, or current. Tour details and pricing may vary from website descriptions.
Our website may contain links to external websites. We are not responsible for the content or practices of these websites and recommend reviewing their terms and privacy policies.
You may not use our website to:
We may update these Terms of Use from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised terms.
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 47 Marchmont Street, Bloomsbury, London WC1N 1AP, United Kingdom